Customer Success Advisor – Renewals

Job not on LinkedIn

🔥 34 minutes ago

🇺🇸 United States – Remote

💵 €31.4k - €38k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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TestGorilla

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 $70M Series A - TestGorilla on 2022-06

HR Tech • SaaS • Recruitment

TestGorilla is a platform that provides pre-employment skills assessments and candidate testing tools to help organizations screen, evaluate, and hire job candidates. Its product is delivered as an online software service enabling recruiters and hiring teams to create and administer tests, measure candidate skills, and make data-driven hiring decisions. TestGorilla primarily targets employers and hiring teams looking to improve recruitment outcomes through standardized assessments.

📋 Description

• Own renewals from first quote to signed order for self-serve and mid-market customers • Handle pricing and billing negotiations, upgrades, downgrades, and usage-based pricing migration • Explain pricing changes and recommend plans based on customer usage • Manage cancellation and charge-dispute conversations under retention and refund guidelines • Resolve unexpected charges and refund requests with Finance while retaining customers where possible • Collaborate with AI agents on routine renewals and billing tasks • Review and correct AI-generated customer communications • Train AI agents and provide feedback to improve routine workflows • Maintain accurate records for renewals, plan changes, and disputes in the customer success platform • Collaborate with global colleagues across teams and time zones • Foster an inclusive and supportive culture

🎯 Requirements

• Experience managing renewals and negotiations at scale in Customer Success, Renewals, Account Management or Sales • Commercial ability to quote, explain price changes, and apply pricing and discount frameworks • Experience personally building automations or agentic workflows in n8n, Zapier or similar • Experience working alongside AI agents or automation in a customer-facing role • Fluency in English and Spanish • Ability to manage high-volume customer cases and maintain CRM hygiene • Availability for customer calls during US business hours • Prior familiarity with Chargebee, Zendesk, HubSpot, n8n, Jira or Confluence (bonus) • Experience with usage-based or credit-based SaaS pricing models (bonus) • Legally authorized to work in the work location without sponsorship • Must be based in the Americas time zones

🏖️ Benefits

• Share Appreciation Rights (SARs) • Flexible hours and asynchronous work • Remote work budget of €1,000 annually, or up to €2,000 from day one for laptop purchase • 3.5% learning and development budget • Optional virtual socials, AMAs, and regular team chats • TestGorilla community groups • Paid 8–16 week parental leave • Tailored return-to-work approaches • Unlimited and flexible time off policy • Fully remote work arrangement

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