Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Teton

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

🔧 Hardware

💰 $20M Series A - Teton on 2025-09

Healthcare • Artificial Intelligence • Hardware

Teton is an AI-driven healthcare technology company that provides anonymized computer-vision sensors and a software platform to monitor residents and patients in senior living and hospital settings. Its system (including the Samwise AI agent) produces live, room-level data and predictive analytics to guide frontline care, reduce falls, improve response times, enable activity-based billing, and give leaders portfolio-level insights. Teton emphasizes privacy-by-design (no wearables), integrates into existing workflows, and offers real-time alerts, dashboards, and exportable data. Founded in 2020, the company reports ~80 employees and $26M raised.

📋 Description

• Own outcomes at senior living communities, including fewer falls, faster response, appropriate care levels and revenue, and sustained adoption • Investigate falls, identify patterns, and ensure care leaders follow through on needed changes • Prepare client reviews showing measurable impact in customer data • Run community kickoffs, staff and family sessions, and training • Embed Teton into daily routines, care plans, and shift huddles • Monitor customer health, act on risks, and escalate with a plan • Maintain account health and activity in HubSpot • Build relationships with Executive Directors, Directors of Nursing, care staff, and operator leadership • Surface customer insights, take positions, and establish clear next steps • Bring client feedback to Product and share learnings across the team • Partner with Account Management, Clinical Solutions, Deployment, Support, and Product • Take over communities at go-live with a clean handoff • Meet quarterly targets for customer outcomes, health, adoption, and experience

🎯 Requirements

• Customer Success or comparable post-sale experience managing a book of customers with measurable adoption and retention results • Strong data fluency; ability to interpret usage and outcome data and tie it to customer priorities • Confidence working with senior stakeholders and frontline staff • Excellent written and verbal communication; concise, structured and customer-ready • Experience in a startup or scale-up, with comfort working at pace and through change • Preferred: experience in senior living, post-acute or long-term care, or with other healthcare providers • Preferred: experience driving change management with frontline teams • Preferred: familiarity with HubSpot, Notion, and modern Customer Success tools • Curiosity about AI, computer vision, and how new technology lands on the floor

🏖️ Benefits

• Participation in the warrant program • 401(k) plan • Paid time off • Health insurance • Work with state-of-the-art technology in a pioneering field • Vibrant, learning-focused work environment • Steep learning curves and ongoing opportunities to expand your skill set • Hands-on environment with support and continuous learning • Opportunity to make an impact on the world

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