Senior Customer Success Manager – East

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $125.2k - $217.3k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Thales

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1893

🚀 Aerospace

🔒 Cybersecurity

🤖 Artificial Intelligence

Aerospace • Cybersecurity • Artificial Intelligence

Thales is a global technology leader specializing in advanced aerospace, defense, and security solutions. The company develops innovative systems that integrate cutting-edge AI technologies to provide trusted services and products across various industries, including secure data communication and smart transportation. Thales is committed to sustainability and corporate responsibility, ensuring digital ethics and diversity within its workforce while pushing the boundaries of technology for a safer and more connected world.

📋 Description

• Establish and maintain strong relationships with key customers, understanding their needs, goals, and challenges • Serve as the primary point of contact for customers, becoming customer’s trusted advisor and ensuring their satisfaction • Conduct Joint Success Plans, regular check-ins, and business reviews with customers to assess satisfaction and identify opportunities for improvement and growth • Develop and execute comprehensive customer success strategies to drive customer engagement, retention, and growth • Monitor and analyze key customer success metrics, such as customer satisfaction, retention rates, and product usage • Prepare and present regular reports on customer success performance and trends to senior management • Handle customer escalations with a sense of urgency and professionalism

🎯 Requirements

• Bachelor’s degree in business, Marketing, or a related field; MBA is a plus: or equivalent work experience • Proven experience (8+ years) in a customer success, account management, or related role, preferably in the cyber industry • Experience engaging and building trust with security-focused personas (e.g., CISOs, Security Architects, SecOps teams) • Demonstrated success in managing large, complex customer accounts and driving customer satisfaction and retention • Familiarity with customer success software and CRM systems (e.g., Salesforce, Planhat, etc.) • Ability to analyze data and use insights to drive customer success strategies • Customer-focused mindset with a passion for delivering exceptional service • Strong organizational skills and attention to detail • Ability to work independently and as part of a team

🏖️ Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance • Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period • Company paid holidays and Paid Time Off • Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program