Account Manager – Hospitality

🕒 October 21

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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The Access Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.

📋 Description

• Manage a portfolio of hotel technology customers • Build trusted customer relationships and help customers achieve value from Access solutions • Support customer retention and long-term success • Identify and progress cross-sell and upsell opportunities through the sales process • Collaborate with colleagues on larger or more complex opportunities • Work with Customer Success, Support, Finance, and Sales teams to resolve issues and protect renewals • Use CRM data, customer insights, and AI-enabled tools to identify risks, support forecasting, and uncover account-growth opportunities • Create a joined-up customer experience

🎯 Requirements

• Experience in hotel technology, hospitality software, or a related technology environment • Familiarity with property management systems and the wider hotel technology ecosystem, including revenue management, payments, or distribution solutions • Experience using customer relationship management platforms, account health reporting, or AI-driven sales tools • Knowledge of sales methodologies such as MEDDPICC • Experience working in collaborative sales environments • Commercial awareness, organisation, and confidence working with stakeholders from users to senior decision-makers

🏖️ Benefits

• Competitive salary • Wellbeing days taking total annual leave to 25 days • Health contribution • Range of benefits to suit you • Three charity days allocated to support a cause • Career development and progression opportunities • Blended approach to office working

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