Customer Success Manager, Pharmacy Team

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75.2k - $125.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Manage and grow relationships with a portfolio of pharmacy accounts as the primary contact for 340B program support and performance • Analyze financial results, utilization trends, and operational data to drive program performance and deliver actionable insights • Support purchasing, invoicing, and financial reconciliation activities • Provide proactive customer support, respond to inquiries, deliver training, and anticipate client needs • Identify product or service enhancement opportunities based on customer feedback and data trends • Monitor data feeds, system settings, and program metrics for accuracy and optimal system performance • Collaborate cross-functionally to investigate and resolve data anomalies and complex client issues • Plan and deliver regular business reviews, training sessions, and program updates • Use internal tools and platforms to manage account activity, reporting, and documentation • Build product and system expertise to support evolving client and business needs

🎯 Requirements

• Minimum 3 years of experience in customer support, technical support, or SaaS account management roles • Strong verbal and written communication skills, including the ability to manage complex client conversations • Demonstrated ability to analyze data and troubleshoot issues • Proficiency with Microsoft Office tools, especially Excel • Ability to manage multiple priorities in a fast-paced, detail-oriented environment • Strong customer focus with proactive problem-solving skills • Experience working in pharmacy, healthcare, or 340B environments (preferred) • Experience working with financial data, reporting tools, or SaaS platforms (preferred) • Ability to work cross-functionally in a matrixed organization (preferred) • Bachelor’s degree (preferred, not required) • If working from home, internet connection must be through a cable broadband or fiber optic provider with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet service requirement with minimum 10Mbps download/5Mbps upload for home working