Interoperability Communications Lead

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🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟠 Senior

🗣️ Communications

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Develop clear, consistent messaging explaining interoperability capabilities, business value, and expected outcomes for multiple audiences. • Translate technical and analytical content related to EPP, FHIR APIs, ADT/Event Notifications, Prior Authorization APIs, and clinical data exchange into accessible business language. • Connect interoperability investments to affordability, provider collaboration, customer experience, operational efficiency, and regulatory priorities. • Maintain messaging consistency across executive updates, provider-facing materials, client communications, internal briefings, and strategy documents. • Draft executive-ready presentations, talking points, leadership updates, briefing materials, and status summaries. • Support value realization stories demonstrating progress, impact, and strategic relevance of interoperability initiatives. • Partner with analytics, actuarial, technology, provider strategy, and clinical operations teams to convert complex details into concise communications. • Prepare materials for governance forums, leadership reviews, prioritization discussions, and cross-functional operating meetings. • Develop provider-facing communications about new tools, capabilities, workflow changes, and expected benefits. • Create client-facing messaging about interoperability impacts on employees, care navigation, administrative experience, and overall value. • Support stakeholder engagement plans aligned to communication timing, audience needs, and delivery milestones. • Tailor communications with Provider Contracting, Network Strategy, Product, Government Affairs, and Enterprise Interoperability partners. • Build and maintain reusable communication assets, including narrative templates, message maps, FAQs, one-pagers, slide content, and stakeholder-ready summaries. • Manage communication timelines, approvals, version control, and coordination across workstreams. • Ensure materials are accurate, audience appropriate, brand aligned, and consistent with enterprise priorities. • Track stakeholder feedback and refine communications to improve clarity, adoption, and engagement.

🎯 Requirements

• Bachelor's degree in Communications, Marketing, Business, Healthcare Administration, Journalism, Public Relations, or related field. • 5+ years of experience in strategic communications, business communications, healthcare communications, change management, consulting, or related field. • Strong writing, editing, storytelling, and presentation development skills. • Ability to translate complex technical, operational, or analytical information into clear and compelling messages. • Experience developing materials for senior leaders, cross-functional teams, external stakeholders, or client-facing audiences. • Strong project management skills with the ability to manage multiple deliverables, deadlines, and stakeholder inputs. • Preferred: Experience in healthcare, health plan operations, provider strategy, digital health, interoperability, technology implementation, or healthcare consulting. • Preferred: Familiarity with payer-provider workflows, EHR integration, FHIR APIs, prior authorization modernization, ADT/Event Notifications, or provider digital engagement. • Preferred: Experience supporting executive presentations, transformation programs, product launches, or enterprise change initiatives. • Preferred: Ability to develop simple, compelling visuals that support complex business or technical narratives.

🏖️ Benefits

• Remote work arrangement • Internet connection requirement for home working: cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload • Tobacco-free policy and qualifying smoking cessation program opportunity where legally permissible