LPN Coach Care Coordinator – West Coast

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Support inbound calls from a dedicated client queue • Identify customer health education needs through health assessment activities • Apply Preventive Guidelines and health and wellness strategies to set health improvement goals • Educate and refer customers to health resources and Cigna Medical Management programs • Provide one-to-one coaching on behavior change, health status, health risks, and quality of life • Assess readiness to change and establish individualized health improvement plans • Help customers develop skills for enhanced interactions with health care providers • Document customer interactions and interventions in appropriate systems • Provide approved health and wellness education and supporting materials • Explain program benefits and engage customers in health coaching programs • Complete eligibility verification and explain services and processes • Identify and communicate applicable incentive requirements and options • Provide exceptional customer service • Use telephone, internet, mail, and internal Cigna resources to support participants and providers • Work in a team environment under the guidance of leads and supervisors • Monitor and respond to incoming phone and email messages within program timeframes and client deliverables • Identify, resolve, and appropriately escalate customer and provider issues

🎯 Requirements

• Graduate of an approved LPN/LVN program • Active and unrestricted LPN license in the respective state • At least 3 or more years of LPN experience in a hospital or provider's office • Customer service experience or experience in a telephonic or LPN triage nurse role • Computer skills and ability to talk and type simultaneously • Ability to navigate multiple open windows and tabs • Ability to build rapport with patients • Cable broadband or fiber optic internet connection with at least 10Mbps download/5Mbps upload for home working • Bachelor's degree preferred

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet service requirement for home working, with speeds of at least 10Mbps download/5Mbps upload