Manager, Account Management – Large Group Segment

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Lead and manage Strategic Client Managers and Senior Client Managers serving Cigna Global Health Benefits’ largest clients • Oversee assigned Large Group portfolio performance against persistency, revenue, membership growth, earnings, client experience, and strategic-priority measures • Drive portfolio management and renewal execution for a predominantly experience-rated portfolio • Identify retention and earnings risks and develop multi-year, client-specific strategies • Partner with Underwriting, Finance, and Sales on claims experience, trend, renewal pricing, and commercially sound renewal approaches • Hire, coach, develop, and build succession readiness for client management professionals • Establish strategic relationships with senior clients, brokers, and producer stakeholders • Participate in executive business reviews, benefit strategy discussions, renewal negotiations, and critical issue resolution • Partner with Sales, Underwriting, Finance, Operations, Clinical, Network, Product, and other matrix functions • Translate business priorities and portfolio strategies into team objectives and operating rhythms • Ensure disciplined account planning, renewal readiness, risk management, and follow-through • Lead complex client and broker escalations, service recovery, and root-cause improvement efforts • Support business planning and strategies for portfolio performance, renewal, retention, growth, and client value demonstration • Represent Large Group client and marketplace needs across Cigna Global Health Benefits • Establish partnerships across Cigna Enterprise, including CHC domestic, Evernorth, and international health partners and regions • Report to the Vice President of Client Management – Large Group Segment for GHB

🎯 Requirements

• Bachelor’s degree in related field or equivalent relevant experience required; MBA preferred • 5+ years of experience in account management or benefit consulting, including management of large, complex employer client relationships • 5+ years of employee benefit experience • Prior management/supervisory experience and/or demonstrated competencies in this area • Ability to coach experienced client management professionals responsible for complex accounts • Strong understanding of the global health benefits landscape and complex employer-sponsored benefit programs preferred • Exceptional relationship and account management skills • Ability to influence senior client and broker stakeholders • Strong negotiation, renewal, and escalation-management capabilities • Ability to partner with internal and external resources and clients to achieve business objectives • Demonstrated experience with consultative client management methodologies • Ability to work in a fast-paced environment • Resilience • Willingness to travel as needed to visit clients and brokers in market • Strong financial acumen, including interpreting claims experience, medical trend, underwriting, pricing considerations, and portfolio performance • Experience managing experience-rated accounts and complex renewal negotiations preferred • Demonstrated strategic thinking and portfolio-management capability • Proactive/consultative approach • Innovation management • Excellent communication, results orientation, strategic thinking, and team orientation skills • Ability to work effectively in a highly matrixed organization and influence others • For home working, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Incentive compensation plan eligibility • Remote work arrangement • Cable broadband or fiber optic internet requirement for home working