Patient Coordinator

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $800 - $1k / month

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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The Doctor

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🧘 Wellness

💄 Beauty

👥 B2C

Wellness • Beauty • B2C

<The Doctor> is a Los Angeles-based consumer-facing clinic offering modern primary care, mental health (psychiatric medication management), sexual health and HIV prevention/treatment (PrEP/PEP), LGBTQ+-affirming and gender-affirming services, wellness treatments (IV therapy, weight management), and aesthetic procedures. They provide in-person and virtual visits, a membership direct primary care plan (BetterCare), insurance-friendly billing (PPO/EPO, Medicare, select HMOs), Apple Health integration, and emphasis on same-day access and preventive care.

📋 Description

• Answer calls, texts, and emails in English and Spanish with empathy, clarity, and accuracy. • Schedule appointments, manage provider calendars, and follow up with patients. • Coordinate lab orders, prescription refills, and external referrals. • Keep patient information updated and accurate in our electronic health record (EHR) system. • Support insurance and billing communication with patients and vendors. • Maintain compliance with HIPAA and California healthcare regulations. • Collaborate daily with a remote, global team to deliver seamless patient experiences. • Represent The Doctor’s voice — friendly, informed, and human.

🎯 Requirements

• Fluent in English and Spanish (verbal and written). • 1+ year of experience in healthcare administration, patient coordination, or similar role. • Strong written and verbal communication skills. • Tech-savvy and comfortable using EHR systems, spreadsheets, and communication platforms. • Detail-oriented, organized, and calm under pressure. • Familiarity with US healthcare operations and privacy standards HIPAA (preferred). • Reliable internet connection and a workspace free of distractions.