Senior Adjuster, Field Service Claims

🔥 1 minute ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟠 Senior

📋 Claims Specialist

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The Hanover Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1852

🛡️ Insurance

🤝 B2B

👥 B2C

🔥 Funding within the last year

💰 $500M Post-IPO Debt - The Hanover Insurance Group on 2025-08

Insurance • B2B • B2C

The Hanover Insurance Group is a U. S. -based insurance company that provides personal and commercial insurance products and services. Hanover offers individual lines such as home, auto, motorcycle, umbrella, condominium, renters, and specialty coverages (collector cars, watercraft, valuable items), as well as comprehensive business products including business owner’s policies, commercial auto, workers' compensation, management liability, cyber, professional liability, property, surety, and industry-specific coverages for construction, healthcare, life sciences, retail, and more. The company supports customers and agents with claims services, policy management tools, educational resources, risk solutions, and an agent/broker distribution network. Hanover emphasizes customer service, preparedness resources, corporate responsibility, and agent support.

📋 Description

• Independently manage field property claims, including those requiring outside field investigations • Lead thorough investigations and issue appropriate documentation • Identify and proactively pursue opportunities to transfer risk • Maintain comprehensive and detailed claim records • Investigate and manage suspicious claims using advanced techniques • Coordinate with internal and external stakeholders • Use advanced tools and analytics to identify trends and improve efficiency • Serve as a mentor to junior adjusters

🎯 Requirements

• Bachelor’s degree or equivalent experience with claim handling • Typically requires 5–10 years of adjusting experience • Strong knowledge of local geography, regulations, and public safety agencies • Skilled in negotiation and developing strategies to influence outcomes • Strong working knowledge of applicable statutes, regulations, case law, and third-party legal liability concepts • Communicates clearly and effectively in both verbal and written formats • Highly organized with the ability to manage complex workflows • Demonstrates strong time management and desk management skills • Ability to collaborate with internal and external experts • Ability to quickly assess customer concerns and anticipate questions • Skilled in using claims systems and Microsoft Office Suite

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible work arrangements