Patient Enrollment Specialist – MAKO RX

Job not on LinkedIn

🔥 12 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Health Alliance

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Health Alliance is a national healthcare services network that provides integrated primary care and employer-sponsored healthcare solutions. It operates advanced primary care and on-site clinics, delivers value-based care models, and partners with pathology groups, clinical laboratories, PBMs, pharmacies, clinical research organizations, and blood/plasma companies. With a large, growing team and nationwide reach, the organization focuses on coordinated care delivery and partnerships to serve employers and health systems.

📋 Description

• Guide patients through the enrollment process from initial intake through medication delivery • Conduct daily outbound patient calls • Respond to inbound calls • Complete patient enrollments and maintain accurate patient records • Schedule appointments and coordinate patient follow-up as needed • Document all patient interactions in CRM and scheduling systems • Work closely with providers, pharmacies, and internal teams to ensure timely enrollment and medication fulfillment • Manage multiple tasks simultaneously while adapting to changing priorities throughout the day • Provide exceptional customer service and support to patients and clients • Participate in occasional client-facing meetings and communications • Maintain confidentiality and ensure all documentation is accurate and complete

🎯 Requirements

• Minimum of 2 years of experience in customer service, healthcare support, or a call center environment • Experience handling a high volume of inbound and outbound calls • Experience working with CRM platforms, patient management systems, or scheduling software • Strong computer skills, including Microsoft Outlook • Microsoft Excel experience • Excellent written and verbal communication skills • Strong organizational skills with the ability to multitask in a fast-paced environment • Ability to adapt quickly to changing priorities while maintaining accuracy and professionalism • Healthcare, pharmacy, medical office, or patient support experience preferred • Experience coordinating patient care or medication enrollment programs preferred • Experience working with electronic medical records (EMRs) is a plus

🏖️ Benefits

• Opportunity to progress in the position as the team and program volume increases • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities