NOC Engineer

🔥 4 minutes ago

🏈 Alabama, Ohio, +4 more states – Remote

🏈 Alabama – Remote 🏈 Ohio – Remote 🎸 Mississippi – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $30k - $35k / year

⏱ Part Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

👻 Ghost score 0%

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The ProActive Technology Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

The ProActive Technology Group is a managed IT services and IT consulting provider based in New York and Long Island that delivers proactive, scalable technology support to businesses. They offer managed and co-managed IT, on-site and remote support, cloud services, disaster recovery and continuity, cybersecurity (including Zero Trust deployments, audits, and training), project-based professional services, and hardware sales and deployment. Serving a range of sectors (manufacturing, healthcare, education, finance, government, hospitality, nonprofits), they position themselves as a B2B partner focused on improving operational efficiency, security, and business continuity for small to mid-sized and enterprise clients.

📋 Description

• Own the health of the managed client fleet, including backups, RMM alerts, patches, and vulnerabilities. • Triage failed, missed, and warning backup jobs across Veeam servers, agents, and cloud copies. • Remotely resolve storage, repository, network, licensing, and upgrade issues using NinjaOne/ScreenConnect. • Run restore tests and produce audit-ready evidence. • Enforce the 3-2-1 backup standard, including cloud copies, retention, encryption, and storage controls. • Conduct the half-yearly backup audit and present findings. • Maintain VSPC onboarding, offboarding, report recipients, and managed-list accuracy. • Reduce the NinjaOne condition-alert queue to zero by resolving root causes. • Remediate antivirus/EDR, disk-space, server, virtualization, device-offline, and critical-service alerts. • Tune alert conditions and thresholds to reduce noise. • Remediate failed Windows and third-party patches, including stuck runs and pending reboots. • Install out-of-band updates when required. • Remediate vulnerability-scanner findings and verify resolution. • Report patch compliance and vulnerability backlog weekly. • Own Halo tickets from alert to closure with clear notes. • Produce daily, weekly, and monthly reports. • Work with CMMC client systems under access controls. • Keep credentials and runbooks current in Hudu. • Work business hours ET, perform an early-morning overnight-jobs check, and participate in an after-hours escalation rotation.

🎯 Requirements

• 3+ years in an MSP or IT ops role. • Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup. • Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices. • Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching. • Vulnerability remediation from scanner findings, with a record of verifying the fix. • Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking. • Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas. • Clear writing for both tickets and client reports. • Disciplined credential handling. • Must be able to pass a background check for CMMC access. • Nice to have: VMCE; VSPC; Huntress or another EDR/ITDR platform; Veeam for M365 and Azure backup; CMMC / NIST 800-171; PowerShell for remediation scripts. • Tools: Veeam B&R and agents, VSPC, NinjaOne, ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu.

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