Client Engagement Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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The START Center for Cancer Research

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

The START Center for Cancer Research is a global clinical research organization focused on early-phase oncology trials and advancing cancer therapies. START operates large, world-class research facilities across the United States and Europe and runs programs (such as the START Hope Hub) to help patients and families find, understand, and enroll in clinical trials. START serves patients, referring physicians, hospitals and oncology practices, and pharmaceutical partners, emphasizing broad access to clinical trials and translational cancer research.

📋 Description

• Support the Vice President, Client Engagement & Study Activation in executing START’s network-level client engagement strategy and managing Sponsor and CRO relationships • Serve as a point of contact for routine Sponsor and CRO inquiries, routing, tracking, and resolving requests • Build and maintain relationships with Sponsors, CROs, Principal Investigators, site leadership, and central functional teams • Develop knowledge of START’s network capabilities, sites, investigators, centralized processes, study activation model, and operational efficiencies • Support Sponsor/CRO meetings, pipeline reviews, study-specific discussions, and other client-facing meetings • Prepare agendas, study status summaries, enrollment information, metrics, presentations, and supporting materials • Document meeting decisions, commitments, action items, owners, and due dates, and ensure follow-through • Maintain visibility into priority studies and client portfolios and obtain accurate study status information • Identify study acquisition, feasibility, activation, and operational barriers and escalate risks or delays • Communicate study activation progress, milestones, efficiencies, and barriers to Sponsors and CROs • Coordinate responses to client requests regarding study opportunities, feasibility, site and investigator capabilities, study status, activation timelines, enrollment performance, and network information • Maintain accurate client-facing information aligned with standardized processes and commitments • Maintain records of client interactions, meeting history, commitments, follow-up items, study discussions, and relationship intelligence • Document client activities in CRM, tracking systems, dashboards, and shared resources • Track recurring requests, concerns, feedback, and service trends and identify client-experience improvements • Coordinate resolution of routine client concerns and escalate significant concerns, relationship risks, service issues, or unresolved barriers • Prepare client-facing metrics, dashboards, reports, presentations, and other materials • Assist with Sponsor/CRO visits, investigator meetings, strategic partnership meetings, and network engagement activities • Support onboarding and engagement of new sites and Principal Investigators • Collaborate across departments and geographic regions to promote consistent communication and a seamless client experience • Identify improvements to Client Engagement workflows, tracking tools, reporting, communication standards, and processes

🎯 Requirements

• Bachelor's degree in a relevant field or an equivalent combination of education and relevant professional experience • Experience in clinical research, healthcare, customer/client service, account management, project coordination, or a related environment preferred • Strong customer-service orientation • Excellent written and verbal communication skills • Strong organizational and project coordination skills with exceptional attention to detail • Ability to manage multiple priorities, client requests, meetings, deadlines, and follow-up activities simultaneously • Strong problem-solving skills • Ability to work effectively across multiple departments, sites, geographic regions, and levels of leadership • Ability to synthesize information from multiple sources into clear, concise client-facing updates • Demonstrated discretion and professionalism when handling sensitive client, study, and organizational information • Proficiency with Microsoft Office applications • Experience with CRM platforms, dashboards, reporting tools, and clinical research systems preferred • Knowledge of clinical research operations, study feasibility, study start-up, study activation, and Sponsor/CRO relationships preferred • Ability to work effectively in a fast-paced, growing, and highly collaborative environment • Must be flexible to meet business needs in a variety of time zones • Travel as needed; anticipated to be less than 20%

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) plan with employer matching • Life and disability insurance • Health savings and flexible spending accounts • Paid time off • Flexible schedule • Remote work choices • Collaborative, creative environment • Opportunities to learn and grow with the company