Clinical Support Center Team Lead

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Lead with clinical confidence during urgent calls by helping the team triage patient needs, reduce medication interruptions, and support safe therapy continuation • Guide patients, caregivers, and clinical partners through issues related to infusion devices, central lines, medication administration, and other therapy support needs • Build clear connections across patients, caregivers, pharmacists, nurses, hospitals, physicians, and internal partners so care needs are addressed with urgency and accuracy • Strengthen team performance by orienting new hires, supporting onboarding, coordinating annual clinical nurse competencies, and helping staff prepare for new therapy launches • Create, update, and improve resources that help the Nurse Clinical Support Center work with consistency in a fast-paced environment • Use data and trend insights to monitor unit activity, report key statistics, and identify opportunities to improve service, readiness, and patient support • Support team meetings, policy updates, and procedure maintenance with a focus on practical solutions, shared learning, and continuous improvement.

🎯 Requirements

• Active Registered Nurse (RN) multistate license in good standing, with the ability to obtain licensure in all 50 states • At least 10 years of RN experience • At least 3 years of full-time Nurse Clinical Support Center experience • Ability to work fluctuating shifts, including four 10-hour days and five 8-hour days as business needs require, Monday through Friday • Ability to work occasional overnight shifts and take call as needed • Strong leadership, coaching, communication, organization, and customer service skills • Ability to analyze data, compile statistical reports, and use Microsoft Office tools, including Word, Excel, and PowerPoint • Working knowledge of clinical, legal, and regulatory considerations that guide safe patient support.

🏖️ Benefits

• Medical, vision, and dental insurance • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence