Claims Team Lead – General Liability

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Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Lead and develop a pod of 4 General Liability adjusters handling Premise, Habitational, Risk Transfer, Construction, and New York Labor Law claims. • Own the performance and health of the dedicated account. That means quality, timeliness, outcomes, and the client relationship. • Review reserves, coverage positions, and settlement strategy; approve or escalate within your authority. • Handle escalations and the most complex, high-exposure litigated files directly. • Run QA and file reviews; coach to the gaps you find and raise the bar across the team. • Serve as the primary claims point of contact for the client including reporting, trends, and program-level recommendations. • Direct outside counsel and investigative vendors on significant matters. • Build and refine claims guidelines, best practices, and process improvements for the account, and help shape how our broader claims org operates. • Support hiring, onboarding, and ongoing development for the team.

🎯 Requirements

• Minimum of 5 years' General Liability claims experience, including complex litigated third-party bodily injury and property damage. • Prior team lead, supervisor, or formal mentorship/QA experience strongly preferred. • Deep policy interpretation skills: Reservation of Rights letters, coverage declinations, and coverage analysis. • Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. • Willing to obtain any additional required licenses within 60 days, including state testing. • Proven judgment on reserves, authority, and settlement strategy on high-exposure claims. • Bachelor's degree, or equivalent industry experience. • JD or professional insurance designations are a plus. • Willingness to travel for client and claims needs.

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment