Customer Service Representative

🔥 1 hour ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Ensure patients get the medication they need • Serve as the first point of contact for patients, doctors, and caregivers • Assist with medication scheduling and providing general account support • Help patients understand their pharmacy benefits • Utilize knowledge from training and problem-solving skills to answer patient calls • Document all interactions in real-time during calls • Identify and empathetically address patient concerns and escalate appropriately

🎯 Requirements

• High School Diploma / GED required • 1+ years of customer service/call center experience • General PC knowledge including Microsoft Office Suite • Excellent communication skills (verbal and written) • Experience with RXHome, and Care Central or Customer Relationship Manager preferred

🏖️ Benefits

• Comprehensive range of health-related benefits including medical, vision, and dental • Well-being and behavioral health programs • 401(k) plan • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Annual bonus plan