Customer Service Representative, Seasonal

Job not on LinkedIn

🔥 0 minutes ago

🎰 Nevada – Remote

🎰 Nevada – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Bally’s Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🎲 Gambling

🎮 Gaming

💰 $671.4M Post IPO equity on 2021-05

Gambling • Gaming

Bally’s Corporation is one of the world’s leading integrated gaming and entertainment companies, operating physical casinos and resorts alongside a large digital gaming portfolio that includes sports betting, iGaming, poker, and daily fantasy sports. The company manages dozens of casino properties across the U. S. and the U. K. , operates a digital-first interactive division with hundreds of thousands of monthly active users, and provides hospitality amenities such as hotel rooms, slot machines, and table games. Bally’s emphasizes unified, connected gaming experiences across in-person and online channels.

📋 Description

• Understand and address customer needs, complaints, or other issues with products or services. • Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally. • Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients. • Utilize software, databases, scripts, and tools appropriately. • Understand and strive to comply or exceed call center metrics while providing excellent customer service. • Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position. • Adhere to all company policies and procedures.

🎯 Requirements

• High School Diploma or equivalent • 1+ Years of Customer Service Experience (Contact Center or Retail) • Demonstrate fluency in both English and Spanish (preferred) • Great communication skills, both verbal and written • Proficiency with computers, especially our CRM and tools • Knowledge of any of the following a plus: iCasino and Online Sports Betting

🏖️ Benefits

• Equal Opportunity Employer