Customer Experience Associate I

🔥 4 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Avocado Green Brands

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

Avocado Green Brands is a consumer-focused maker and retailer of certified organic, non-toxic sleep products and solid wood furniture. The company designs, manufactures (including a Los Angeles factory), and sells mattresses, pillows, bedding, toppers, and related accessories with strong emphasis on sustainability and rigorous third-party certifications (GOTS, GOLS, OEKO‑TEX, Greenguard, EWG, B Corp). Avocado markets primarily direct-to-consumer through e-commerce and physical stores, highlighting transparency, eco-friendly materials, and social responsibility in its product and manufacturing practices.

📋 Description

• Respond to customer inquiries via calls, chats, and emails • Maintain accurate documentation of customer issues and interactions • Route concerns to the appropriate departments • Handle order inquiries and report vendor-related issues in line with company standards • Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues • All other assigned duties

🎯 Requirements

• A minimum of 1 year of experience in the field of customer service • Strong cross-functional communication skills • Excellent problem-solving and analytical skills • Ability to accept and adjust accordingly to constructive feedback • Effective oral and written communication skills • Great communicator • Regular and predictable attendance

🏖️ Benefits

• Medical (HMO, PPO, HSA) • Dental • Vision • 100% Employer Paid Life Insurance • 401(k) with employer match • PTO • Volunteer days • Employee product discount • Annual Bonus Plan • Training and Tools to be successful along with a strong partnership from your peers and leaders • Access to wellness apps • Referral Bonus Opportunity to grow