Software Customer Support Specialist

Job not on LinkedIn

🔥 13 minutes ago

⛰️ Colorado, Illinois, +11 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

💵 $45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Camp Strategy

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

☁️ SaaS

Hospitality • Consulting • SaaS

Camp Strategy is a premier professional development and advisory team dedicated to unlocking the potential of the outdoor hospitality industry. With nearly 80 years of collective industry experience, they provide campground owners with comprehensive financial planning, operational strategies, and expert development guidance. Offering a ‘one-stop-shop’ solution, Camp Strategy empowers clients to attract, engage, and retain customers while focusing on thoughtful property design and sustainable practices.

📋 Description

• Assist our software customers during scheduled software support hours • Work with campground and resort staff on inbound call/email/chat questions • Share expertise with campground management and staff via phone, email, and remote desktop demonstration • Be available to work within a clearly defined shift schedule including evenings, weekends, and select major holidays

🎯 Requirements

• Excellent written and verbal communication skills • Patient and courteous demeanor when working with customers • Availability to work the above-mentioned schedule • Attention and obsession with detail and accuracy • Effective and efficient problem solving • Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities • 3 years experience in customer service or related role (preferred) • Experience working in the recreation/hospitality/tourism industry (preferred) • Experience working with Software as a Service (SaaS) (preferred) • Proficient in Google Business Suite and Microsoft Office, specifically MS Excel (preferred)

🏖️ Benefits

• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates • 401(k) plan with employer match • Flexible and casual work environment: we offer flexible PTO and a remote-first workplace • Employee camping credit to encourage getting outdoors and experiencing our product!