Sharecare
1001 - 5000 employees
Founded 2010
⚕️ Healthcare Insurance
☁️ SaaS
🧘 Wellness
💰 $425M Post-IPO Equity on 2021-07
Healthcare Insurance • SaaS • Wellness
Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.
Customer Service Representative
🔥 4 hours ago
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Sharecare
1001 - 5000 employees
Founded 2010
⚕️ Healthcare Insurance
☁️ SaaS
🧘 Wellness
💰 $425M Post-IPO Equity on 2021-07
Healthcare Insurance • SaaS • Wellness
Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.
📋 Description
• The Customer Service Representative (CSR) answers inbound calls from members and providers • Inputs data and provides high level of customer service • Handles inbound customer service inquiries and problems via telephone and email • Records communications accurately and consistently • Uses a computerized system for tracking calls, information gathering, and/or troubleshooting • Assesses needs, explains programs, and suggests/promotes alternative products or services
🎯 Requirements
• High School Diploma • Prior experience in a customer service related field preferred • Great communication skills • Must be able to multi-task • General working knowledge of Microsoft Word & Outlook • Computer keyboard proficiency and internet navigation skills required • Have the ability to work effectively with others in a team environment • Ability to thrive in a fast-growing always changing environment
🏖️ Benefits
• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities
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