Senior Customer Experience Enablement Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $140.8k - $202.4k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Omada Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 $192M Series E on 2022-02

Healthcare • Healthcare Insurance • Wellness

Omada Health is a virtual care company focused on helping individuals achieve their health goals through personalized support and programs. The company offers comprehensive health management solutions for conditions like diabetes, hypertension, and musculoskeletal health. Omada provides one-on-one health coaching and smart devices to monitor and improve health, creating personalized care plans for its users. Its programs are designed to be accessible at no cost to participants when covered by their employer or health plan, making Omada a leader in delivering quality virtual care that is both personal and sustainable.

📋 Description

• Own a clear enablement roadmap tied to CX goals, team effectiveness, and customer-facing outcomes. • Translate CSM pain points, voice of customer themes, and business priorities into actionable enablement strategies, tools, narratives, and guidance. • Partner with PMM, Clinical, Product, Analytics, Client Operations, and CX leadership to improve customer conversations, book management, retention, and growth. • Shape strategic content and frameworks that help CSMs communicate value consistently and confidently across the customer journey. • Prioritize, deprioritize, automate, or transition work to keep enablement focused on high-impact activities. • Define success measures and continuously refine priorities using feedback, usage patterns, and business context. • Identify AI and automation opportunities across knowledge management, communications, intake triage, recurring content updates, and resource maintenance. • Create self-serve tools, repeatable workflows, and decision pathways so CX teammates can find answers and access resources more easily.

🎯 Requirements

• 6–8+ years of customer success enablement, sales/revenue enablement, customer success operations, or related experience, with deeper experience in enablement than general project management. • Ability to break down ambiguous business problems into clear priorities, practical solutions, and scalable enablement strategies. • Demonstrated success translating customer, CSM, and business feedback into roadmaps, resources, and guidance that improve field effectiveness. • Strong ownership mindset; ability to operate autonomously and balance strategic thinking with operational execution in a fast-paced environment. • Clear communication, strong professional presence and listening skills, and ability to influence cross-functional stakeholders and senior leaders. • Experience using AI, automation, or systems thinking to reduce manual work, improve scale, and increase team efficiency. • Experience enabling teams across multiple complex products, varied rules of engagement, and different buyer types. • Interest or background in health technology, digital health, or telemedicine. • Strong written and verbal communication skills and ability to simplify complex information for busy teams.

🏖️ Benefits

• Competitive salary with generous annual cash bonus • Equity grants • Employee stock purchasing plan (ESPP) • Remote first work from home culture • Flexible Time Off to help you rest, recharge, and connect with loved ones • Generous parental leave • Health, dental, and vision insurance (and above market employer contributions) • 401k retirement savings plan • Lifestyle Spending Account (LSA) • Mental Health Support Solutions • ...and more!