The Suddath Companies
1001 - 5000 employees
Founded 1919
🚗 Transport
🤝 B2B
Transport • B2B • Employee Relocation
The Suddath Companies is a comprehensive moving and logistics service provider, specializing in residential, commercial, and international moving services. With a legacy dating back to 1919, Suddath offers innovative solutions for local and long-distance moves, employee relocations, and specialized commercial services tailored to various industries. Their experienced team ensures a seamless moving experience with a strong focus on customer satisfaction and operational efficiency.
Customer Experience Coordinator
🔥 7 minutes ago
🤠 Texas – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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The Suddath Companies
1001 - 5000 employees
Founded 1919
🚗 Transport
🤝 B2B
Transport • B2B • Employee Relocation
The Suddath Companies is a comprehensive moving and logistics service provider, specializing in residential, commercial, and international moving services. With a legacy dating back to 1919, Suddath offers innovative solutions for local and long-distance moves, employee relocations, and specialized commercial services tailored to various industries. Their experienced team ensures a seamless moving experience with a strong focus on customer satisfaction and operational efficiency.
📋 Description
• This position is responsible for counseling and educating the customer on all moving-related service needs • Perform introductory and pre-move counseling call meeting the client’s SLA • Manage the day-to-day customer service needs of all customers and clients • Provide clear communication, both verbal and written to all customers and clients • Analyze survey results to identify items outside of the client policy and communicate those with the customer • Ensure proper COD collection is obtained for overages • Maintain acceptable post-move survey scores that align with client SLA’s and/or Suddath internal goals and SLA’s
🎯 Requirements
• High School diploma (bachelor’s degree preferred) • Two years experience in relocation or closely related customer service industry preferred • Type 40-50 WPM • Proficiency in Microsoft Office
🏖️ Benefits
• A competitive wage with a comprehensive benefits package • 401(k) plan with company matching • Weekly pay for hourly-paid employees • Biweekly pay for salaried employees • Paid Time Off (PTO) and paid company holidays • A tuition reimbursement plan where employees are encouraged to continue their education and development
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