Manager, Client Management – CORE East Segment

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Provide strategic leadership, management, and direction to Client Managers across the CORE East portfolio • Manage team performance against persistency, revenue, membership growth, client experience, and strategic-priority measures • Drive portfolio management and renewal execution, including retention-risk identification and client-specific strategies • Partner with Sales and Underwriting to achieve sustainable persistency, membership, and revenue growth • Hire, manage, motivate, and develop team members and high performers • Build strategic relationships with senior clients, brokers, and producer stakeholders • Participate in executive reviews, renewal discussions, and critical issue resolution • Develop internal partnerships across Sales, Underwriting, Finance, Operations, Clinical, Network, Product, and other functions • Translate business priorities and portfolio strategies into team objectives and operating rhythms • Ensure account planning, renewal readiness, value articulation, risk management, and follow-through • Lead complex client and broker escalations, service recovery, and root-cause improvement efforts • Support business planning, portfolio performance, renewal and retention priorities, growth opportunities, and enterprise initiatives • Represent CORE East client and marketplace needs across Cigna Global Health Benefits • Establish partnerships across Cigna Enterprise, including CHC domestic, Evernorth, and international health partners and regions

🎯 Requirements

• Bachelor’s degree in related field or equivalent relevant experience required • MBA preferred • 5+ years of experience in account management or benefit consulting • 5+ years of employee benefit experience • Prior management/supervisory experience and/or demonstrated competencies in this area • Strong understanding of the global health benefits landscape, complex employer-sponsored benefit programs, and multinational client needs • Exceptional relationship and account management skills • Ability to influence senior client and broker stakeholders • Strong negotiation, renewal, and escalation-management capabilities • Ability to partner with internal and external resources and clients to achieve business objectives • Demonstrated experience with consultative client management methodologies • Ability to work in a fast-paced environment • Resilience • Willingness to travel as needed to visit clients and brokers in market • Strong financial acumen, including interpreting health insurance underwriting, pricing, trend, claims, and portfolio performance • Demonstrated strategic thinking and portfolio-management capability • Proactive/consultative approach • Innovation management • Excellent communication, results orientation, strategic thinking, and team orientation skills • Ability to work effectively in a highly matrixed organization and influence others • For home working, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Incentive compensation plan eligibility • Remote work arrangement • Cable broadband or fiber optic internet requirement for home working