Operations Advisor – Delivery Support, Insights

🔥 0 minutes ago

🌵 Arizona, Colorado, +3 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote

💵 $82.4k - $137.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Build and manage capacity models that forecast staffing needs across multiple operational teams and work types • Analyze trends in volume, productivity, attrition, inventory, and related metrics to produce accurate monthly staffing forecasts and identify excess or shortfall risk • Recommend strategies that improve workforce utilization, including hiring plans, skill conversion, up-training, and model enhancements • Lead monthly reviews with business partners to share results, explain forecast changes, and align on actions that support operational and financial goals • Contribute to planning discussions by offering insights, raising risks, and influencing decisions with clear, data-based recommendations • Support change by building strong partnerships, challenging assumptions when needed, and helping leaders make informed planning decisions

🎯 Requirements

• High School Diploma or G.E.D. • 5+ years of experience in advanced data analysis, workforce management, operational planning, or a related business function • Advanced Microsoft Excel skills, including pivot tables, lookups, and the ability to work with complex datasets • Strong verbal and written communication skills, with the ability to explain complex data clearly and influence decisions across a matrix organization • Demonstrated ability to build effective partnerships with stakeholders and turn analysis into actionable business recommendations • Strong problem-solving skills and the ability to manage multiple priorities independently while meeting deadlines

🏖️ Benefits

• health-related benefits including medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays