Senior Collections Supervisor

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Manage assigned book of business to ensure that goals are achieved • Plan and organize departmental resources: people, equipment, and supplies • Develop consistent processes and establish performance standards • Assist with hiring, training, and developing staff while identifying opportunities to enhance their knowledge • Ensure that departmental productivity, compliance, and quality standards are met • Audit staff performance as needed • Identify problems, define alternatives, and recommend solutions for process improvements • Review and update policies and procedures as needed • Openly and consistently communicate with other departments, payers, and vendors • Other duties as assigned

🎯 Requirements

• High school diploma or GED required, bachelor’s degree preferred • 3+ years of leadership experience • 3+ years of healthcare billing, collections and/or patient business services management • Home Infusion experience is required for this role • Strong leadership skills with an ability to effectively manage staff • Ability to work independently and in a team environment • Knowledge of healthcare changes and third-party payer regulations • Strong organizational, time management and interpersonal skills • Ability to maintain confidentiality with all assignments • Excellent analytical and problem-solving skills • Ability to professionally interact, develop and manage relationships with multiple levels and departments • Excellent written and verbal communication • Knowledge of CPR + preferred • Experience with third-party payer guidelines, billing practices and reimbursement practices is preferred • Proficiency in the Microsoft Suite

🏖️ Benefits

• health-related benefits including medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays • leaves of absence