Senior Enrollment/Billing Supervisor

Job not on LinkedIn

🔥 38 minutes ago

🇺🇸 United States – Remote

💵 $62.4k - $104k / year

⏰ Full Time

🟠 Senior

📊 Billing Specialist

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Lead, supervise, coach, and develop billing team members • Establish performance expectations and accountability measures • Conduct coaching, performance, and career development discussions • Foster employee engagement, teamwork, and continuous improvement • Lead onboarding and training for new hires • Ensure team proficiency in billing systems, processes, and client requirements • Identify skill gaps and implement development plans • Coordinate cross-training to improve operational flexibility and business continuity • Maintain training materials, job aids, and standard operating procedures • Support workforce readiness for new products, systems, and billing modernization initiatives • Oversee accurate and timely invoicing • Monitor accounts receivable aging, collections performance, and outstanding balances • Resolve billing discrepancies and payment application issues • Manage escalated client and operational issues • Monitor KPIs including AR performance, invoice accuracy, collection effectiveness, escalation resolution, productivity, service metrics, training, and readiness • Prepare operational and financial reports for leadership • Identify risks, trends, and improvement opportunities • Drive operational efficiency and quality improvement initiatives • Support implementation of new systems, tools, and workflows • Lead adoption and readiness efforts for billing modernization and transformational initiatives • Partner with Operations, Client Services, Finance, Eligibility, Claims, and Implementation teams

🎯 Requirements

• Experience in billing, accounts receivable, revenue operations, healthcare administration, or related operations • Prior supervisory, leadership, or team lead experience • Strong analytical, problem-solving, and decision-making skills • Experience utilizing operational metrics and reporting • Strong communication and stakeholder management abilities • Healthcare payer, enrollment, eligibility, billing, or revenue cycle experience preferred • Experience leading organizational change or system implementations preferred • Experience developing, coaching, and training employees preferred • Cable broadband or fiber optic internet service with speeds of at least 10Mbps download/5Mbps upload when working from home

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet service requirement with at least 10Mbps download/5Mbps upload for working from home