Technical Support Analyst

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Manage the full life cycle of hardware, including setup, replacements, repairs, returns, and end-of-life • Prepare and deploy laptops and devices for employees • Provide Tier 2 support for hardware issues (laptops, printers, and accessories) • Coordinate repairs, shipping, and vendor returns (RMAs) • Support large device rollouts and urgent requests • Manage hardware leases, including renewals, buyouts, and billing • Review and process invoices and financial records • Keep asset data accurate in systems like ServiceNow • Fix data issues and support system updates or improvements • Create reports to track inventory, usage, and risk • Support audits and provide data to leaders when needed • Work with vendors (Lenovo, Apple, Ricoh, etc.) on pricing, repairs, and orders • Partner with teams across IT, Finance, Procurement, and Security • Create and update processes, job aids, and documentation • Identify gaps and suggest improvements to make processes better and more efficient.

🎯 Requirements

• Experience working with IT hardware or asset management • Strong attention to detail and ability to keep accurate records • Experience with ServiceNow or similar systems is preferred • Basic understanding of hardware support and troubleshooting • Experience working with vendors and handling equipment orders or repairs • Comfortable working with data, reports, and spreadsheets (Excel) • Strong communication skills and ability to work with different teams • Ability to manage multiple tasks and solve problems independently

🏖️ Benefits

• health insurance • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays • leaves of absence • annual bonus plan