Technical Analyst

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Affinitiv

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

Automotive • Software • B2B

Affinitiv is a company focused on providing innovative automotive software solutions to tackle specific dealership challenges and establish strong customer connections. They specialize in customized tools for sales, service, and retention, helping automotive dealers enhance customer retention, sell vehicles faster, improve service scheduling, and optimize digital advertising strategies. Leveraging artificial intelligence and extensive industry expertise, Affinitiv offers a comprehensive suite of services including sales conversion, retention marketing, and management platform solutions, along with dedicated support for dealerships of all sizes.

📋 Description

• Drafting system requirements. This scope of responsibility involves the description of how the system is supposed to behave. Also, it establishes the constraints of its functionality. • Preparing functional requirements. A technical process analyst is also responsible for documenting functional requirements. • Formulating the main backlog. Ensuring a general outline of the project is defined within a backlog to formulate a basis of an instructive to-do list. • They are required to evaluate customer, employee & stakeholder needs, internal & customer workflows and business processes to be able to document and define requirements of product and feature needs. • They conduct meetings with different stakeholders and participants in various parts of operational processes, analyze the information received. • Document software implemented by development team for future reference by the development team and other internal departments. • Document decisions and the supporting reasons for the action made at each team and stakeholder meetings. • Technical Process Analysts gather information through process mapping, flow-charts, and workshops. This information can then be used to develop better process engineering or software solutions. • Their primary goal is to assess business requirements and make evidence-based recommendations to support process improvements and document through BRDs, User Stories, Flow Charts, and any other supporting format, the requirements to be conveyed to product and engineering teams. • Builds and maintains inclusive cross-functional partnerships directly with key stakeholders across our Product, Engineering teams. • Presents how the product's features support the business strategy and service delivery model. Provides data and recommendations for decision making to impact the product and roadmap, may update or own some of the product management documentation. • Co-ordinates with internal resources on complex research and analysis from idea generation through implementation.

🎯 Requirements

• A bachelor's degree in computer science, management information systems, business or similar work experience • Exceptional verbal communication and interpersonal skills. • Exceptional writing skills demonstrated by delivering clear and correct communication. • Demonstrable critical thinking and analytical skills, including the ability and confidence to make conclusions and recommendations from data • Ability to analyze complex data or system issues to provide actionable recommendations. • Ability to identify, develop and document requirements that clearly support and communicate needs to stakeholders, developers, and supporting teams. • Proactive communication skills and track record of setting and executing on clear, realistic deliverable timelines • Ability to effectively troubleshoot data inaccuracies, identify root causes and help recommend corrective action. • Prior Scrum experience and certifications strongly preferred • Prior Jira/Confluence experience preferred • Ability to effectively partner in the development and execution of business strategies. Use strong analytical capabilities and a fact-based approach to develop effective solution to business issues • Strong multi-tasking and prioritizing abilities while being nimble and adaptable • Projects the highest levels of integrity while winning through a consultative and collaborative partnership • Superior inter-personal communication and presentation skills as proven organizational skills • Advanced experience working with SQL Databases/Data, reviewing data structures, writing queries with complex joins/CTEs, and Ad-Hoc Analysis • Experience with ETL processes

🏖️ Benefits

• Medical • Dental • Vision • 401K • Generous PTO