Exchange & Copilot Operations Support Engineer

Job not on LinkedIn

🔥 3 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $79.3k - $158.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Provide Tier 2/3 operational support for Exchange Online and hybrid Exchange environments • Troubleshoot mailbox, transport, connectivity, authentication, permissions, and client-side issues • Execute PowerShell workflows for bulk operations, mailbox automation, user lifecycle tasks, migrations, and configuration changes • Monitor service health, message hygiene, queue status, and Exchange Online Protection behaviors • Support mailbox migrations across tenants, on-premises/cloud environments, G-Suite, and AWS • Deploy, configure, and enable Microsoft 365 Copilot, including license validation, feature governance, and readiness tasks • Assist users and stakeholders with Copilot across Teams, Outlook, Word, Excel, Edge, and SharePoint • Troubleshoot permissions, data access policies, connectors, and Microsoft Graph dependencies • Support rollout of federated Copilot connectors and governance/visibility controls • Partner with engineering and product teams to operationalize Copilot features and AI governance guidelines • Build and maintain PowerShell scripts and workflow automations • Develop automated solutions using Power Platform, SharePoint, and Teams • Streamline support processes, reduce toil, and improve user experience • Own complex incident investigations and root-cause analysis for messaging and AI service disruptions • Guide Service Desk and Tier 1 teams to reduce escalations • Document runbooks, knowledge articles, troubleshooting steps, and operational standards • Collaborate with Security, Identity, Cloud Engineering, and Collaboration teams • Partner with business units to understand Copilot use cases and support adoption initiatives • Communicate with technical and non-technical audiences

🎯 Requirements

• 3–5 years supporting Microsoft Exchange Online and Microsoft 365 services in an enterprise environment • Proficiency with PowerShell scripting for automation and bulk operations • Experience administering Microsoft 365, including Teams, OneDrive, SharePoint, and Entra ID • Strong troubleshooting skills for mail flow, authentication, permissions, and client issues • Experience supporting or deploying Microsoft 365 Copilot or analogous AI/automation systems • Ability to work with enterprise security, compliance, and governance frameworks • Experience with Copilot connectors, indexed and federated connectors, MCP, and Graph API concepts preferred • Familiarity with hybrid Exchange environments and Entra Connect directory sync preferred • Working knowledge of Power Platform or workflow automation tools preferred • Experience with large-scale enterprise deployments and user enablement programs preferred • Excellent communication, documentation, and stakeholder-management skills preferred • Bachelor’s degree preferred; specialized training or relevant professional qualification

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility