Senior Staff Engineer, Escalation Support Engineering

🕒 August 4

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

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Celestica

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

💼 Consulting

🎖️ Defense

🏥 Healthcare

💰 $660.4M Post-IPO Debt on 2021-09

Consulting • Defense • Healthcare

Celestica is a global B2B leader in design, manufacturing and supply chain solutions for the world's most innovative companies. We work with the world’s leading brands to imagine, design and build industry-leading products and solve complex technology challenges that move the world forward. We’re involved in every part of the product journey – from how products are designed and engineered, sourced and supplied, to how they are manufactured and serviced.

📋 Description

• Troubleshoot and resolve customer technical issues involving networking, storage, server software, and SONiC • Engage with customers to understand network topologies and provide suggestions and configuration guidance • Answer customer questions, review configurations, and troubleshoot network issues • Manage escalations and drive systemic, expedient resolution of mission-critical network and operational issues • Participate in pre-sales activities with Sales Engineers and Business Development teams • Author Application Notes and Field Alerts for customers • Support networking deployments across data center, enterprise, and campus environments • Work weekend, holiday, and off-hours rotations aligned with North America and Europe working hours

🎯 Requirements

• 10 to 14 years of typical experience • Experience with the SONiC network operating system and FRR stack • Experience designing, configuring, troubleshooting, and optimizing network hardware, topologies, and deployments across data center, enterprise, and campus environments • Deep understanding of networking concepts, architecture, topology, and protocols including BGP, OSPF, ISIS, VXLAN, EVPN, IGMP, DHCP, BFD, VRF, RADIUS/TACACS, NAT, multicast, QoS, ACL, ZTP, telemetry, and monitoring/analytics • Deep understanding of switching, network security, and routing hardware architecture • Proficiency in Linux • Direct customer interface experience • Experience writing technical documentation such as Application Notes, FAQs, Installation Guides, User Manuals, and Troubleshooting Guides • Ability to travel up to 10% domestically and internationally • Ability to work weekend, holiday, and off-business-hour rotations covering North America and Europe working hours • Bachelor degree or equivalent combination of education and experience • Python scripting experience is a major plus

🏖️ Benefits

• Remote work arrangement • Travel as necessary, up to 10% of the time • Consideration for candidates near Celestica US locations or major airports • Equal employment opportunity and non-discrimination protections

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