Senior Customer Technical Support Specialist, 2nd Shift

Job not on LinkedIn

🕒 June 26

🇺🇸 United States – Remote

💵 $33 - $40 / hour

⏰ Full Time

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Provide technical support to customers by telephone, email, video conference, and other communication methods • Resolve hardware, software, assay, and training-related customer calls • Independently resolve complex and routine technical issues • Mentor and provide peer assistance for routine troubleshooting • Distinguish between hardware, reagent, and software issues • Resolve customer issues over the phone or dispatch the appropriate resource • Support Beckman Coulter’s existing Hematology/Urinalysis customer base in a 24/7 environment • Work 2nd-shift hours with a start time between 10:00 AM and 2:00 PM ET • Work one weekend day and rotating holidays

🎯 Requirements

• Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry • 3+ years of lab or field experience • Ability to clearly articulate and provide directions over the phone or via email • Ability to troubleshoot hardware, software, assay, and reagent issues • Previous troubleshooting experience on electromechanical instrumentation preferred • Previous experience in a medical technology call center or medical laboratory preferred • Customer service environment experience preferred • Ability to work 2nd-shift hours beginning between 10:00 AM and 2:00 PM ET • Ability to work one weekend day and rotating holidays

🏖️ Benefits

• Health care program • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) • Bonus/incentive pay • Flexible remote working arrangement • Remote work from home