Technical Support Engineer, Productivity

🔥 9 minutes ago

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Netflix

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

📱 Media

👥 B2C

Media • B2C

Netflix is a global streaming entertainment company and content producer whose stated mission is "to entertain the world. " It operates a consumer-facing subscription platform offering on-demand TV shows, films, and original programming, and also runs a public careers site emphasizing culture, inclusion, and hiring accommodations. The provided text highlights Netflix’s focus on recruiting talent worldwide, its work-life and culture pages, and its public-facing employer materials.

📋 Description

• Monitor and handle customers’ requests • Troubleshoot and resolve customer issues • Automate support needs and develop runbooks • Improve and maintain support tools • Understand product offerings and how developers utilize JS Platform products • Shape and advance best practices and align support solutions with developer needs • Build self-service knowledge bases, technical documentation, and tutorials • Develop support automation tooling • Recommend product and operational improvements based on customer interactions • Partner with Product Management and Engineering to track ongoing issues and communicate customer needs • Drive collaboration to reduce product friction and increase usability • Provide insights and feedback on supported tools to Productivity Engineering partners

🎯 Requirements

• Minimum of 5 years of professional support or engineering experience, particularly with JavaScript technologies and platforms • Strong proficiency in JavaScript and Node.js across front-end UI, tooling, and HTTP servers • Experience with HTML5, CSS3, and Web APIs • Familiarity with frontend build tools and package managers such as Webpack, Babel, npm, and Yarn • Understanding of responsive design principles and cross-browser compatibility issues • Experience with UI design tools such as Figma, Sketch, and Adobe XD • Proficiency in front-end frameworks such as React, Angular, or Vue.js • Familiarity with RESTful APIs, GraphQL, and microservices architecture • Experience with server-side templating languages and frameworks • Understanding of authentication and authorization mechanisms such as OAuth and JWT • Experience developing automation tools and scripts • Strong practical knowledge of GitHub, including branching, merging, pull requests, review processes, and resolving conflicts • Demonstrated ability to provide superior customer support across a complex organization • Excellent written and verbal communication skills • Strong collaboration skills and experience working with cross-functional teams • Passion for creating technical documentation and tutorials, with an understanding of effective knowledge bases • Strong problem-solving skills and ability to troubleshoot complex issues • Ability to adapt quickly to new tools and technologies and continuously learn in observability and monitoring • Familiarity with Node gRPC, service-to-service IPC calls, gRPC statuses, interceptors, and Protobuf protocol • Experience building and maintaining mature support infrastructure • Experience collaborating and communicating effectively across different time zones

🏖️ Benefits

• Annual salary with the option to choose the mix of salary versus stock options • Health Plans • Mental Health support • 401(k) Retirement Plan with employer match • Stock Option Program • Disability Programs • Health Savings and Flexible Spending Accounts • Family-forming benefits • Life and Serious Injury Benefits • Paid leave of absence programs • Full-time hourly employees accrue 35 days annually for paid time off for vacation, holidays, and sick paid time off • Full-time salaried employees are immediately entitled to flexible time off