Light Commercial Product Support Engineer

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🔥 0 minutes ago

🏄 California, Colorado, +3 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $79k - $158k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Respond to customer technical inquiries through Salesforce CRM, phone and e-mail while providing product technical troubleshooting and application support to Carrier/Bryant/ICP Technical Service Managers and internal customers for Light Commercial Products. • Provide live support to customers in the field. • Provide service and application feedback as part of the product design and launch teams. • Review and/or write product literature, service bulletins and technical training program materials. • Qualify, quantify, and work to resolve product issues. • Support manufacturing quality teams and engineering with product and process improvements. • Communicate product updates and important product information in customer facing meetings.

🎯 Requirements

• Associates degree with 5+ years of HVAC experience, OR Bachelor’s degree with 4+ years of HVAC experience, OR licensed journeyman with 5+ years of HVAC experience, OR HVAC Trained Technician with 10+ years of HVAC experience. • 4+ years of experience in a position with extensive focus on troubleshooting or HVAC process/product improvement. • Willing and able to travel up to 10% of the year, sometimes on short notice. • Must reside in the United States within a reasonable commutable distance to a major airport hub. • Must have a dedicated, quiet workspace and a reliable, high-speed internet connection suitable for daily remote operations.

🏖️ Benefits

• Health Care Benefits : Medical, Dental, Vision • Wellness incentives • Retirement Benefits • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability : Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance