Light Commercial Product Support Engineer

🕒 July 31

🏄 California, Colorado, +3 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $79k - $158k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Respond to customer technical inquiries through Salesforce CRM, phone, and email • Provide product technical troubleshooting and application support to Carrier/Bryant/ICP Technical Service Managers and internal customers for Light Commercial Products • Provide live support to customers in the field • Provide service and application feedback as part of product design and launch teams • Review and/or write product literature, service bulletins, and technical training program materials • Qualify, quantify, and work to resolve product issues • Support manufacturing quality teams and engineering with product and process improvements • Communicate product updates and important product information in customer-facing meetings • Comply with Carrier’s Code of Ethics, Environmental, Health, and Safety policy, and applicable regulatory and Company rules and requirements • Handle small projects or multiple tasks within the functional discipline • Apply discipline knowledge and contribute significantly to the team • Work with moderate guidance on short-term projects

🎯 Requirements

• Associates degree with 5+ years of HVAC experience, OR Bachelor’s degree with 4+ years of HVAC experience, OR licensed journeyman with 5+ years of HVAC experience, OR HVAC Trained Technician with 10+ years of HVAC experience • 4+ years of experience in a position with extensive focus on troubleshooting or HVAC process/product improvement • Willing and able to travel up to 10% of the year, sometimes on short notice • Must reside in the United States within a reasonable commutable distance to a major airport hub • Must have a dedicated, quiet workspace and a reliable, high-speed internet connection suitable for daily remote operations • Electronics controls experience (Electro-Mech, SystemVu, RTU Open, Comfort Link, Premier Link, TruVu, VFDs, BACnet, CCN Bus, ModBus, LAN, LON) • Low voltage circuitry experience • HVAC product experience in design, application, or field service • Degree in Engineering or Technology preferred • Exceptional customer service skills • Excellent oral, written, and presentation communication skills • Proficient with Windows, Excel, and PowerPoint • Self-directed with a desire to work within a fast-paced team environment • Strong problem-solving abilities • Highly motivated self-starter, willing to work in a fast-paced and challenging environment • Valid driver’s license with a clean driving record to travel to job sites as needed

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Medical, Dental, Vision • Wellness incentives • Retirement Benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty leave • Military leave • Purchased vacation • Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Tuition Assistance • Remote work arrangement • Dedicated quiet workspace and reliable high-speed internet for daily remote operations