Senior Machine Learning Engineer, Customer Support Engineering

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $196k - $227k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Build and leverage cutting-edge AI technologies to transform Airbnb’s customer service through personalized, easy-to-use, and proactive experiences • Shape initiatives from early conceptual stages through production • Champion development of novel ML systems, product integrations, and performance optimizations for real-world problems • Work cross-functionally with Product, Design, and Engineering counterparts to design and build efficient AI solutions for Airbnb customer-service products • Learn and share the latest AI/ML technologies with the team

🎯 Requirements

• PhD or Master's degree with 6+ years of experience in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience • Hands-on expertise in LLMs, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks • Experience building Agentic AI systems, including multi-agent orchestration, tool use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar) • Experience shipping production-grade ML/AI systems at scale • Deep understanding of ML infrastructure, model serving, and MLOps best practices • Excellent communication skills and ability to collaborate across Engineering, Product, and Design organizations • Must live in a state where Airbnb, Inc. has a registered entity

🏖️ Benefits

• Eligible for bonus • Eligible for equity • Benefits • Employee Travel Credits • Occasional attendance at offsites • Disability-related reasonable accommodation during the application and interview process