Technical Support Specialist – Telehealth

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Apricot

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

Apricot is a a non profit sourcing firm working with displaced and underserved talent from MENA.

📋 Description

• Provide technical support to users experiencing issues with the telehealth platform • Troubleshoot login issues, connectivity problems, and general system errors • Guide users through platform features and functionalities • Escalate complex technical issues to engineering teams when needed • Document issues, resolutions, and recurring problems • Collaborate with product and engineering teams to improve user experience

🎯 Requirements

• 1-3 years of experience in technical support or IT helpdesk roles • Fluency in English (spoken and written) is required • Strong troubleshooting and analytical skills • Ability to explain technical concepts clearly to non-technical users • Familiarity with web-based applications and basic system diagnostics • Strong attention to detail and problem-solving mindset • Experience in telehealth or healthcare technology environments (preferred) • Basic understanding of APIs, integrations, or system workflows (preferred) • Experience with ticketing systems (Zendesk, Freshdesk, etc.) (preferred)

🏖️ Benefits

• Health insurance • Remote work options