Mobile Telecom Support Engineer

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OXIO

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

☁️ SaaS

💳 Fintech

Telecommunications • SaaS • Fintech

OXIO is a telecom company offering a cloud-native, programmable Telecom-as-a-Service platform that empowers businesses to launch and manage their own mobile networks. The company's platform, BrandVNO, enables the creation of custom mobile connectivity services without telecom expertise, allowing organizations to integrate these services seamlessly into their existing operations. OXIO provides tools for business intelligence, subscriber management, and personalized customer experiences, targeting retail, fintech, and various enterprise sectors. The company's API-first approach facilitates rapid innovation, cost reduction, and enhanced customer engagement across multiple markets.

📋 Description

• Monitor, troubleshoot, and properly escalate real-time core network or infrastructure issues • Maintain and improve OXIO's network and provide technical support • Keep performance of telecom network at optimum levels by ensuring network/application problems are detected and corrected • Troubleshooting complex issues by analyzing end to end call traces in several protocols and interfaces • Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures • Technical support to NOC engineers to analyze and solve issues • Develop training material related to signalling / troubleshooting / best practices

🎯 Requirements

• 10+ years experience working in a telecom environment doing L3 support or similar roles • Protocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networks • Solid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6. • Analysis of signalling traces using Wireshark • SS7 signalling network troubleshooting • Proficiency with Grafana, Prometheus, ElasticSearch • Basic Python / Linux / Bash knowledge • Ability to work on a 24/7 on-call rotating roster • Excellent written and verbal communication skills • Excellent interpersonal skills • Proficient English written and spoken

🏖️ Benefits

• OXIO is committed to fostering a diverse, equitable, and inclusive workplace • We believe that diversity in all its forms drives innovation and creativity