Senior Software Engineer, Assistance Engineering

🕒 June 23

🇺🇸 United States – Remote

💵 $196k - $227k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Contribute to and lead engineering delivery on programs enabling intelligent agent matching, personalized support experiences, and next-generation routing and communication channels • Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management • Ensure high availability, correctness, and scalability across millions of daily support interactions • Consolidate fragmented routing logic across platforms and channels into a centralized, auditable, maintainable system • Collaborate with Product, Operations, Data Science, and partner engineering teams • Participate in design reviews, code reviews, and architectural decision-making • Mentor junior engineers and support continuous engineering improvement • Develop backend systems and enhance AI prompt effectiveness for routing and differentiated service experiences • Lead and contribute across technical design, implementation, testing, experimentation, and production deployment • Participate in on-call rotations, incident response, and post-mortems • Engage in sprint planning, backlog grooming, and design document sharing sessions • Optimize system availability, performance, and scalability across AI-driven routing workflows • Collaborate with cross-regional engineering partners to align shared routing capabilities

🎯 Requirements

• 6+ years of software development experience in service-oriented architectures and backend development • Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture • Experience designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios • Familiarity with RAG patterns, memory routing, and agent planning • Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience • Excellent collaboration and communication skills to work effectively across teams and domains • Passion for agile development, system optimization, and team productivity enhancements • Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience • Must live in a state where Airbnb, Inc. has a registered entity

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Remote-eligible work arrangement • Occasional work at an Airbnb office or attendance at offsites, as agreed with the manager • Reasonable accommodations throughout the recruitment process for applicants with disabilities