Customer Service Representative

Job not on LinkedIn

🕒 April 1

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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The Coastal Star

WebsiteLinkedInAll Job Openings

11 - 50 employees

📱 Media

🤝 Non-profit

🌍 Social Impact

Media • Non-profit • Social Impact

The Coastal Star is a community news publication dedicated to sharing stories, events, and announcements that connect the communities along the coast, particularly in areas such as Delray Beach, Highland Beach, Boca Raton, and more. It focuses on celebrating local history, culture, and events while providing valuable information to residents through a nonprofit journalism model. The platform supports and engages the community with relevant news, discussions, and events to enrich the coastal living experience.

📋 Description

• Ensure customer calls/contacts, billing, field orders, and other customer service functions, are handled effectively, timely, and efficiently. • Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing. • Responsible to achieve customer service metrics and satisfaction levels. • Ensure all service orders are complete and entered into the CIS. • Assist with routing new development for meter reading and entry into CIS. • Professionally perform reception and cashiering functions. • Process customer payments, prepare daily deposits, maintain cash reports. • Prepare billing adjustments. • Efficiently and accurately prepares, updates, maintains and files a variety of customer billing information, service orders, data, reports, and the like. • Promotes/explains company initiatives, programs, and processes to customers.

🎯 Requirements

• High School diploma or GED • Some experience in a related position and environment preferred. • Fine-tuned organizational, interpersonal, and problem solving skills • Strong communication (oral and written) and listening skills • Practiced problem solving and critical thinking skills • Ability to communicate escalated questions and or issues • Demonstrates patience and politeness when interacting with difficult or irate customers. • Ability to work in a team environment • Flexibility to fill-in as needed to cover critical tasks/roles • Attention to detail • Integrity to maintain confidentiality of customer information • Ability to prioritize and manage multiple competing work priorities successfully • Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software • Proficiency with Google Suite is a plus.

🏖️ Benefits

• All your information will be kept confidential according to EEO guidelines.