Technical Support – Helpdesk

Job not on LinkedIn

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Critical Update inc

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

The Critical Update Inc. is a leading provider of IT support and consulting services, focusing on small and medium-sized businesses in the Austin metropolitan area. Since 2003, the company has helped hundreds of businesses enhance productivity and profitability by streamlining IT operations. Offering services such as managed IT services, business continuity plans, VoIP, cloud services, and cybersecurity solutions, The Critical Update Inc. is dedicated to ensuring businesses have reliable and efficient IT infrastructures with 24/7/365 support. Their tailored solutions are designed to minimize downtime, enhance operational value, and reduce risk, all with transparent cost structures to align with clients' business goals.

📋 Description

• Provide outsourced IT support and cybersecurity to small businesses and nonprofit organizations in the Austin metro • Provide routine end-user support • Respond to service calls involving new computer setup, GSuite assistance, and migration to MS365 • Run network drops and help clients configure networks when moving offices • Work with vendors' technical support to resolve issues • Provision new systems and assist clients remotely • Support Windows and Mac environments • Manage MS365 and Google Workspace environments • Implement security policies and troubleshoot end-user issues • Fight malware and viruses • Prioritize service calls and schedule daily activities • Respond to technical assistance requests in person, by phone, and electronically • Keep colleagues and customers informed of incident progress and impending changes or agreed outages • Log help desk interactions, document solutions, and help develop SOPs • Execute service ticket and workflow processes • Help run network cabling in commercial buildings and office suites

🎯 Requirements

• Three years or more providing end user support in a networked environment • Excellent troubleshooting skills • Ability to research and document solutions using available resources • Working knowledge of networking, data cabling, routing, switching, and general network troubleshooting • Working knowledge of Windows server versions • Ability to deploy a new server, troubleshoot server permissions, and provide server maintenance • Ability to manage MS365 environments, implement security policies, support end users, and troubleshoot issues • Ability to manage Google Workspace; Chromebook management is a plus • Expert knowledge supporting Windows OS in a networked environment • Working knowledge of Mac OS • Ability to provision new systems and assist clients remotely; familiarity with Addigy is a plus • Expert knowledge fighting malware and viruses • Ability to prioritize service calls and apply good judgment when scheduling daily activities • Ability to respond to technical assistance requests in person, via phone, and electronically • Ability to adapt to a wide variety of clients and seek help when needed • Clear verbal and written communication with colleagues and customers • Ability to log help desk interactions, document clearly, and help develop SOPs • Great listening skills and ability to execute service ticket and workflow processes • Reliable transportation required • Ability to lift 50 lbs and crawl under a desk if needed • Ability to help run network cabling in commercial buildings and office suites • Punctual and reliable • Bilingual in Spanish is a plus but not required

🏖️ Benefits

• Profit sharing • Gas allowance • Company phone • Flexible schedule • Great benefits package • Vendor training available