Client Success Agent

🔥 0 minutes ago

🏖️ New Jersey, North Carolina – Remote

🏖️ New Jersey – Remote 🌲 North Carolina – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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The Facilities Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🤝 B2B

💰 Private Equity Round on 2022-02

B2B • Facility Management • Healthcare

The Facilities Group is a leading provider of integrated facilities management solutions. They offer a diverse range of services designed to enhance and transform facility management experiences across various industries. Their offerings include janitorial services, supplemental staffing, security services, and specialized maintenance tailored for sectors such as healthcare, education, and corporate environments. Committed to operational excellence, The Facilities Group employs cutting-edge technology and a customer-focused approach to ensure effective and efficient service delivery.

📋 Description

• Partner with client-specific locations to provide updates and support on services planned and rendered. • Schedule Independent Service Providers (ISPs) for services and monitor through completion for client satisfaction. • Manages the life cycle of a client workorder, including: Creating the workorder, Assigning to ISPs, Scheduling the service, Following up on completion, and invoicing the client. • Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and 3rd part work order management systems. • Serve as the liaison between the client and Independent Service Provider (ISP). • Manage customer concerns as they arise in a timely and professional manner. • Accurately manage and update ISP and client activities in JANIT. • Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments.

🎯 Requirements

• Previous remote work experience (Preferred) • High school diploma or GED. • At least one-year of proven customer service experience in any industry. (Preferred) • Adaptable and able to work in a fast-paced environment. • Strong attention to detail. • Intermediate knowledge of MS Office products, including: Outlook, Word, Excel, and TEAMS • Excellent time management skills. • Clear and effective communicator. • Ability to multi-task. • Self-motivated with a go-getter attitude. • Meet or exceeds deadlines.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements