Outside Claims Representative – CAT

🔥 14 hours ago

🦌 Connecticut, District of Columbia, +3 more states – Remote

🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $65.6k - $98.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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The Hartford

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1810

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

The Hartford is a well-established insurance company offering a variety of products including auto, home, and business insurance. With over 200 years of experience, it caters to both individuals and small to midsize businesses, providing tailored insurance solutions and employee benefits. The company is particularly known for its AARP-endorsed auto and home insurance programs, which offer exclusive benefits and discounts for members.

📋 Description

• Proactively manage assigned property claims from inspection through damage resolution • Perform residential and business property inspections in the field, virtually, in local territories, or during catastrophe deployments • Evaluate property damage and review claim information, policy details, endorsements, deductibles, prior damage, photos, imagery, and other documentation • Prepare accurate estimates, document findings, manage supplements, and issue payments when appropriate • Own damage-related activity and supplements, applying judgment to resolve light-touch items efficiently • Partner with Inside Claim Representatives on ownership, handoffs, compliance, customer communications, and claim resolution • Utilize approved vendors and resources to support quality outcomes, customer service, and expense management • Support local territory work, catastrophe response, and changing business needs • Apply property claim expertise, construction knowledge, estimating skills, and Xactimate proficiency • Exercise judgment and critical thinking when evaluating damages, coordinating inspections, and resolving customer or contractor questions • Serve as a property damage resource across Personal Insurance, Business Insurance, and Catastrophe Claim Operations • Leverage AI-powered tools to improve claims handling efficiency, quality, consistency, decision-making, and process improvement • Build relationships with customers, claim partners, vendors, contractors, and leadership • Drive resolution, make informed decisions, and escalate issues appropriately • Represent The Hartford professionally and empathetically throughout the claim journey

🎯 Requirements

• College degree and/or relevant work experience • Experience in property claims, construction, field adjusting, estimating, catastrophe response or Xactimate preferred • Strong customer service, communication, negotiation, critical thinking, and organizational skills • Ability to manage competing priorities, make sound decisions, and handle challenging conversations with professionalism and empathy • Proficiency with Microsoft Office applications; ability to learn and leverage new technologies and tools • Strong written and verbal communication skills, with a customer-focused and collaborative approach • Availability for nationwide catastrophe operations as necessary, including deployments typically lasting 10-14 days, with extended deployments possible based on business needs and event severity • Must obtain and maintain required Property & Casualty Adjuster licenses • Continued employment contingent upon successful completion of applicable licensing exams within 30 business days from completion of licensing training • Maintain a valid driver's license and driving record meeting company and insurance requirements for operation of company vehicle

🏖️ Benefits

• Short-term or annual bonuses • Long-term incentives • On-the-spot recognition • Company vehicle for business use