Solutions Engineer

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🔥 15 minutes ago

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The Job Sauce

WebsiteLinkedInAll Job Openings

11 - 50 employees

The Job Sauce helps people land dream jobs and companies land dream employees. We believe a great job is integral to a fulfilling life, and there are few things better than helping people live a fulfilling life.

📋 Description

• Serve as the primary technical advisor throughout the customer lifecycle, helping prospects and customers understand, evaluate, and successfully implement company solutions. • Guide customers through the successful setup, integration, and ongoing use of MoneyThumb APIs and technology solutions • Collaborate with Sales, Customer Success, Product, and Engineering teams to develop solutions that address customer business and technical requirements. • Conduct product demonstrations, technical presentations, and solution workshops for prospective and existing customers. • Answer customer questions regarding system architecture, product capabilities, security, integrations, and technical best practices. • Analyze customer requirements and recommend effective solutions that align with established product capabilities and best practices. • Gather, document, and communicate customer feedback, enhancement requests, and market requirements to share with Product and Engineering teams. • Provide insight for the development of technical documentation, implementation guides, knowledge base articles, and customer-facing resources. • Stay current on company products, industry trends, competitive offerings, and emerging technologies. • Contribute to process improvements that enhance customer experience, operational efficiency, and product adoption. • Maintain accurate records of customer interactions, technical requirements, and project status within company systems. • Perform other duties and responsibilities as assigned. • Identify and cultivate technical champions within prospect accounts to advance deal momentum and reduce evaluation cycles. • Maintain deep familiarity with competitive solutions and serve as a resource for the sales team on technical differentiation and objection handling. • On complex deals own the technical evaluation phase of the sales process, including scoping calls, proof-of-concept design, and trial facilitation, ensuring prospects reach a clear technical decision point. • Collaborate and partner with sales leadership to develop and enhance technical training, battlecards, and demo assets that enable the broader sales team to handle common technical questions independently.

🎯 Requirements

• Bachelor’s degree in computer science, information systems, engineering, or a related field, or equivalent practical experience • 3+ years of experience in a Solutions Engineer, Sales Engineer, Technical Account Manager, Implementation Consultant, or similar customer-facing technical role • Experience working with APIs, web services, and system integrations • Experience with SaaS platforms and cloud-based technologies • Experience supporting enterprise customers • Experience working with JSON, XML, and CSV data • Experience collaborating with cross-functional teams in a fast-paced environment • Lending, particularly business-lending or mortgage-lending • Experience working on government deals, RFP’s, RFI’s.

🏖️ Benefits

• None specified