National On-Call Coordinator

🔥 1 minute ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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TheKey

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

Healthcare Insurance • Wellness • B2C

TheKey is the largest and most trusted in-home care provider, specializing in personalized care services. With over 21 years of experience, TheKey delivers various services including home care, memory care, geriatric care management, and specialized care for conditions such as Alzheimer’s, Parkinson’s, and more. They focus on providing high-quality care that allows older adults to live safely and comfortably at home, supported by well-trained caregivers and a dedicated care team. The company is committed to transforming home care through a human-centered, technology-powered model, ensuring both caregivers and clients receive the best support possible.

📋 Description

• Managing a variety of inbound tickets with the potential to answer live phone calls • Deliver exceptional customer service to our caregivers and clients through phone and email correspondence • Maintain detailed, accurate records of all transactions, interactions and requests • Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams. • Accept coaching and feedback from team leaders to foster continuous improvement in your role • Demonstrate reliability through punctual and consistent attendance • Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients and coworkers • Perform other duties as assigned by leadership

🎯 Requirements

• Strong focus on customer service and client satisfaction • Prior experience in phone-based customer service, particularly handling high call volumes, is preferred • Strong computer skills and the ability to learn company software • Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and positively • Ability to maintain composure and professionalism under pressure • Demonstrated ability to work independently and as part of a team

🏖️ Benefits

• Medical/Dental/Vision Insurance • TouchCare VirtualCare • Life Insurance • Health Savings Account • Flexible Spending Account • 401(k) Matching • Employee Assistance Program • PTO Plan for Non-Exempt Employees • Flexible PTO Plan for Exempt Employees • Holidays and Floating Holidays • Pet Insurance