Intake Coordinator

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🕒 June 24

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Theranica

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare

Theranica is a neuromodulation therapeutics company dedicated to creating effective, safe, affordable, and low-side-effect therapies for idiopathic pain conditions, with a primary focus on migraine treatment. Their flagship product, Nerivio® REN, is a wearable device that utilizes the brain's natural mechanisms to alleviate migraine symptoms without drugs, making it particularly suitable for adolescents. FDA-cleared and CE-marked, Nerivio has been involved in over 650,000 US treatments, providing a promising alternative for those affected by migraines, especially young individuals transitioning into adulthood.

📋 Description

• Oversee day-to-day intake operations, ensuring accurate and timely processing of all incoming prescriptions. • Receive and review prescriptions for completeness, coverage criteria, and documentation requirements. • Conduct patient outreach to confirm insurance benefits, explain coverage details, and collect patient financial responsibility (copays, deductibles, coinsurance) in accordance with compliance guidelines. • Route prescriptions to the appropriate dispense partner based on payer coverage, benefit design, and internal allocation rules. • Proactively follow up with provider offices when documentation or required clinical information is missing. • Communicate with patients, provider offices, and dispense partners to resolve intake issues and accelerate time-to-ship. • Develop and implement intake SOPs, workflows, quality controls, and escalation pathways. • Ensure compliance with HIPAA, payer requirements, and internal data security standards. • Monitor intake Key Performance Indicators (KPIs) • Train, mentor, and support intake team members as the function scales. • Partner cross-functionally with Revenue Cycle, Market Access, Sales, Customer Support, and Operations to continuously improve intake performance and patient experience.

🎯 Requirements

• 5+ years of experience in DME, medical device intake, medical billing intake, or healthcare operations as a team lead with demonstrated increases in responsibility in prior roles • Strong understanding of insurance verification and medical benefit workflows. • Previous experience using Parachute Health Platform or other ePrescribing platforms • Experience conducting patient benefit education and collecting patient responsibility. • Experience communicating directly with provider offices and patients. • Ability to interpret prescriptions, clinical documentation, and payer requirements. • Strong organizational skills and attention to detail. • Experience building or improving operational workflows and SOPs. • Leadership or supervisory experience preferred. • Comfortable working in a fast-paced, high-growth environment. • Travel up to 15%+

🏖️ Benefits

• Be part of a global team redefining migraine treatment with innovative technology. • Market-informed salary structure with performance incentives. • Comprehensive benefits (health, dental, vision, 401k). • Flexible work arrangements.