Field Service Supervisor – LCMS

🔥 12 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $83.3k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Lead, mentor, and develop a team of field service engineers • Coordinate daily service operations and ensure timely issue resolution • Oversee complex troubleshooting and repair of advanced systems • Monitor and manage service KPIs, performance metrics, and quality standards • Build and maintain strong customer relationships • Ensure compliance with safety protocols, regulatory requirements, and quality systems • Partner with cross-functional teams to support operational goals • Drive continuous improvement initiatives to enhance service delivery • Support workforce planning, scheduling, and territory management • Serve as a technical resource for diagnosing and resolving complex customer issues • Coordinate problem resolution with factory engineering, customer service, and other personnel • Identify recurring technical issues and trends affecting design, production, service, and maintenance processes • Ensure completion of team administrative and compliance requirements

🎯 Requirements

• BS or graduate degree in Sciences, Engineering, Electronics, or equivalent experience • Prior experience leading, managing, and developing a team of highly skilled engineers preferred • Proven ability to facilitate, develop, and strengthen customer relationships and drive high levels of customer satisfaction • Experience managing schedules, tracking service activities, assisting parts inventory management, and driving revenue objectives • Experience diagnosing and resolving complex customer issues using instrument performance reports, field representative documentation, and diagnostic data • Ability to coordinate problem resolution with factory engineering, customer service, and other personnel • Experience identifying and communicating recurring technical issues and trends and recommending modifications and feedback • Experience ensuring timely and accurate completion of training, service reports, expense reporting, vehicle documentation, and other records • Strong communication skills • Ability to work outside regular business hours and/or on-call work • Ability to travel overnight within regional territory monthly • Strong organizational skills and attention to detail • Must be legally authorized to work in the United States without sponsorship now or in the future • Must be able to pass a comprehensive background check and drug screen • Valid driver's license • Must meet applicable customer and site-specific identification, screening, and security access requirements for government customer sites

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave • Accident and life insurance • Short- and long-term disability in accordance with company policy • Competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with the opportunity to purchase company stock at a discount • Variable annual bonus eligibility based on company, team, and/or individual performance results • Fully remote work arrangement • Relocation assistance is not provided

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