Director, Semiconductor Customer Experience

Job not on LinkedIn

🔥 10 minutes ago

🏄 California, Oregon – Remote

🏄 California – Remote 🌲 Oregon – Remote

💵 $123.7k - $180k / year

⏰ Full Time

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Enhance customer-centric culture and guide transformational improvements across the organization • Lead initiatives to enhance the customer journey, analyze customer feedback, and implement data-driven solutions that deliver exceptional experiences • Partner with cross-functional teams to optimize processes, drive operational excellence, and foster innovation • Develop and execute strategies that strengthen customer relationships, improve satisfaction metrics, and accelerate business growth • Utilize advanced analytics, AI, and digital tools to gain actionable insights and create advantages in customer service

🎯 Requirements

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in customer experience management or related field • Preferred Fields of Study: Business or science-related field • Project management or Six Sigma certification beneficial • Demonstrated success improving customer satisfaction and operational excellence in a complex organization • Strong competency in analyzing customer feedback data and implementing improvement initiatives • Experience with enterprise feedback management systems and CRM platforms • Demonstrated ability to lead through influence in a matrix environment • Excellence in strategic planning, process optimization, and change management • Strong communication and presentation skills with professional presence • Proficiency in developing and tracking key performance indicators • Experience with continuous improvement methodologies (e.g., PPI, Six Sigma) • Strong business acumen and financial literacy • Ability to travel up to 25-50% as needed • Expertise in developing effective teams • Knowledge of life sciences industry preferred • Ability to manage multiple stakeholders across various functions and regions • Experience with digital transformation and automation initiatives

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount