Field Service Engineer – Electron Microscopy

🔥 23 hours ago

🏄 California, North Carolina, +5 more states – Remote

🏄 California – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $28 - $43 / hour

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Install, maintain, repair, and calibrate electron microscopy systems, including SEM, TEM, and FIB systems • Conduct scheduled preventive maintenance • Troubleshoot and diagnose issues involving electronics, vacuum systems, high-voltage components, and integrated software • Provide technical support to customers and collaborate with field service engineers • Build customer relationships and support customer satisfaction and system uptime • Travel to customer sites for installations, repairs, and system operation support • Document service activities and submit detailed field service reports • Train and guide customers on system operation and maintenance • Follow safety procedures and quality standards in laboratory environments • Provide feedback to engineering, product quality, and service leadership teams for product improvement • Support updates to technical documentation and service procedures • At more experienced levels, mentor junior engineers, lead complex installations, and serve as a technical escalation resource

🎯 Requirements

• Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field, or equivalent combination of education and technical experience in electronic systems • Field Service Engineer I: 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems • Field Service Engineer II: 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation • Field Service Engineer III: 5+ years of experience supporting sophisticated analytical systems and troubleshooting complex system-level issues • Valid driver’s license • Ability to travel up to 75% within assigned territory • Ability to lift up to 50 lbs. and work in laboratory environments • English proficiency required • Hands-on experience with SEM, TEM, FIB, or similar advanced analytical systems • Experience diagnosing and repairing ultra-high vacuum (UHV) systems • Experience working with high voltage equipment • Strong electronics and mechanical troubleshooting skills, including component-level diagnosis • Ability to read and interpret technical documentation, schematics, and system diagrams • Proficiency with Microsoft Office and service management software • Ability to work independently in a field-based environment • Experience documenting service activities and preparing detailed reports • Demonstrated commitment to safety protocols and quality standards • Demonstrated success contributing to customer satisfaction goals

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance • National medical and dental plans • National vision plan, including health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave • Accident and life insurance • Short- and long-term disability • 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with discounted company stock • Career goals, resources, and opportunities for professional contribution