Field Service Engineer I

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🏄 California – Remote

🏄 California – Remote

💵 $25 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provides onsite installation of instruments, upgrades, updates, qualifications, repairs, and preventative maintenance service. • Displays professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions. • Achieves specified revenue targets while satisfying customers from instrument repair, installation, qualifications, and PM’s. • Interacts with customers to offer and close the sale of service contracts and other service products. • Collaborate with internal partners to resolve customer issues and improve processes. • Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation Issue Process, Field Problem Report (FPR), and Field Service Report (FSR) submissions. • Performs Qualification & Validation Products at customer sites. • Maintains their technical competency level servicing new instruments and problems by attending training, staff meetings, and remaining up to speed on new products, markets, customers, and competitors.

🎯 Requirements

• Minimum required education: Bachelor’s degree or associates degree with 2 years of relevant experience or high school diploma/GED with 4 years of relevant experience in engineering, biology, chemistry, or related field. • 0-3 years of relevant experience with related science, engineering, and/or customer skills • Bachelor’s level degree preferred • Experience in a clinical, diagnostics and/or other regulated environment • Interest in learning and understanding IT systems and processes. • Experience in related product applications and instruments • Ability to provide proof of full Covid-19 vaccination. • Use effective questioning to identify customer needs. • Exercises judgment setting work priorities and identifying the next steps. • Requires minimal guidance. • Valid Driver’s license and clean driving record are required. • Available for occasional weekend support may be required.

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount