Field Service Engineer III – Chromatography, MS

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🔥 8 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $40 - $60 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Perform on-site installation, repair, maintenance and qualifications • Must be client-focused, working in conjunction with other service and sales teams • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks • Review reports and documentation from customers and inspect malfunctioning product to pinpoint nature and scope of problem • Analyze review and inspection findings to understand source of problem, and recommends repair, replacement, or other corrective action • Coordinate problem resolution with engineering, customer service, and other service support personnel to expedite repairs • Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems • Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer • Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

🎯 Requirements

• High school diploma or GED required (Bachelor’s degree in Chemistry, Science, or a related field preferred) • 5+ years of hands-on experience as a Service Engineer working with analytical instrumentation, including Chromatography and Mass Spectrometry systems, or equivalent relevant industry experience • Effective interpersonal skills and ability to establish good customer rapport are critical • Ability to prioritize service requests and produce clear and concise documentation • Ability to work independently within a customer location • Must be available to travel overnight up to 75% within the territory or other areas as the need arises

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount