Field Service Engineer III, LCMS

🔥 3 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $43 - $55 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Install, maintain, and repair Chromatography and Mass Spectrometry equipment at customer laboratories • Handle personal parts inventories and complete job tasks • Complete service reports using service ticket management software • Train customers in equipment and software • Provide a communication link between customers and the company • Attend factory-provided technical and service training on new products • Work with Service and Sales teams • Review customer data and run factory protocols to troubleshoot instrumentation • Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs • Travel up to 75% within the designated territory and up to 25% within the West Coast

🎯 Requirements

• Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field and 5+ years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments, or an advanced degree and 3+ years of experience • Strong diagnostic and problem-solving abilities for hardware and software issues • Expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems • Ability to read and interpret technical documentation, schematics, and engineering drawings • Experience documenting service activities and preparing detailed reports • Ability to train and support customers with equipment operation • Adherence to safety protocols and quality standards • Demonstrated success in meeting customer satisfaction goals • Excellent written and verbal customer service and communication skills • Strong organizational and time management capabilities • Ability to work independently • Proficiency with Microsoft Office suite and service management software • Physical ability to lift up to 50 lbs. and work in various laboratory environments • Legally authorized to work in the United States without sponsorship now or in the future • Ability to pass a comprehensive background check and drug screen • Experience mentoring and training others preferred

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance results • National medical and dental plans • National vision plan • Health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave • Accident and life insurance • Short- and long-term disability • 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with discounted company stock • Professional growth and development opportunities • Factory-provided technical and service training